Concierge Service
Scheduled dedicated support for your most important events. Get a Demostar expert on-call during your critical orders and parties, complete with a 30-minute preparation session.
Overview
Understanding the core capabilities and value proposition
What It Does
Our Concierge Service provides you with a dedicated Demostar expert who will be on-call during your most important events, orders, and parties. Think of it as having a technical co-pilot who knows your setup inside and out, ready to troubleshoot, optimize, and ensure everything runs smoothly when it matters most.
Why It Matters
When you're hosting an important event or managing a critical order, the last thing you want is technical issues derailing your success. Our Concierge Service gives you peace of mind with expert support exactly when you need it, plus proactive preparation to prevent problems before they occur.
How It Works
Step-by-step breakdown of the process
Schedule Your Request
Visit demostar.io/concierge and book your dedicated support session. Schedule at least 2 weeks in advance for standard pricing, or pay a $50/hour rush fee for last-minute requests.
30-Minute Prefunk
Before your event, we'll conduct a comprehensive 30-minute preparation session to review your setup, identify potential issues, and create a contingency plan for your specific needs.
Expert On-Call Support
During your event, a dedicated Demostar expert will be standing by to provide immediate support, troubleshooting, and optimization to ensure everything runs perfectly.
Key Benefits
The measurable impact on your business operations
Peace of Mind
Know that expert help is just a call away during your most critical moments, allowing you to focus on what matters most.
Instant Response
Get immediate technical support without waiting in queues or dealing with multiple support tiers.
Proactive Preparation
The included prefunk session identifies and prevents issues before they can impact your event.
Event Success
Maximize the success of your important events with expert guidance and real-time optimization.
Real-World Applications
How different industries leverage this feature
Trade Show Presentations
Your booth demo is drawing crowds, but suddenly the interactive display starts glitching. With Concierge Service, an expert is immediately available to diagnose and fix the issue before you lose prospects.
- Live troubleshooting without missing a beat
- Backup demo scenarios ready to deploy
- Real-time performance optimization for high traffic
Board Meeting Demonstrations
You're presenting quarterly results to the board when the data visualization freezes. Your concierge expert quietly resolves the issue through remote access while you continue presenting seamlessly.
- Silent background monitoring and fixes
- Pre-meeting technical validation
- Backup presentation systems on standby
Product Launch Events
You're unveiling your new product to 500 attendees when the live demo hits an unexpected API limit. Your concierge expert has already identified a workaround and guides you through it via earpiece.
- Load testing and scaling preparation
- Real-time system monitoring during launch
- Instant rollback procedures if needed
Training Workshops
You're running a hands-on workshop for 50 participants when half the demo accounts stop working. Your concierge expert quickly provisions new accounts and gets everyone back on track.
- Bulk account provisioning and management
- Real-time participant support coordination
- Workshop flow optimization based on live feedback
VIP Client Onboarding
Your biggest client's onboarding call is in progress when they discover their specific use case wasn't covered in the standard setup. Your concierge expert live-configures a custom solution during the call.
- Custom configuration in real-time
- White-glove technical guidance
- Immediate escalation to specialist teams
Live Webinar Series
You're hosting a webinar for 1,000 attendees when the streaming platform starts dropping connections. Your concierge expert switches you to a backup stream and notifies attendees, all while you keep presenting.
- Multi-platform streaming backup systems
- Automated attendee communication
- Real-time engagement optimization
Book Your Concierge Service Today
Don't leave your most important events to chance. Get dedicated expert support when it matters most.
